Bzzip vs Kommo: Which WhatsApp inbox wins?
Two WhatsApp Business platforms. Kommo is a sales CRM with per-user pricing and a 6-month commitment. Bzzip is an omni-chat inbox for SMB: unlimited team members, AI agent included free.
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Which should you choose?
Both connect WhatsApp Business. Kommo charges $25/user/month with a 6-month minimum commitment and sells WhatsApp API separately — the actual monthly cost is higher than the headline number. Bzzip Growth ($67/month) includes unlimited team members, a free AI agent, and WhatsApp API at no extra cost. For growing SMB teams, Bzzip is simpler and significantly cheaper.
Feature-by-feature comparison
| Feature | Bzzip bzzip.com | Kommo kommo.com |
|---|---|---|
| Starting price | Free (bring your own AI key) | Free 14-day trial; then $25 / user / month (Base) |
| What the price is based on | Workspaces (businesses) — unlimited team members in every plan | Per user — 6-month minimum commitment, USD billing |
| AI agent | Included in every plan, including free | Kommo AI — AI credits per user (750/mo Base, 1,250 Advanced, 2,250 Pro) |
| AI agent cost | Free on your own Anthropic or OpenAI key | Credits included in plan; per-user AI credit cap |
| Team members | Unlimited in every plan | Unlimited (each is a paid seat) |
| WhatsApp Business API | Included — no separate subscription needed | Not included — add Meta's WhatsApp Business Platform fee separately |
| Extra WhatsApp numbers | Add workspaces as needed | Add users or business lines as separate paid seats |
| Channels | WhatsApp today; Instagram DM, Facebook Messenger coming soon | WhatsApp, Instagram, Facebook, TikTok, live chat, email |
| Knowledge base for AI | Yes — plain-text knowledge you write; AI answers from it | Yes — integrated CRM knowledge base |
| Response targets | Yes — configurable per workspace | Yes — within CRM pipelines and workflows |
| Minimum commitment | Monthly billing; early-bird annual pricing available | 6-month minimum (USD billing) |
Data checked September 2026. Kommo pricing from kommo.com/pricing. · Bzzip facts from bzzip.com/#pricing
Kommo calls itself simple — but it is a full sales CRM.
Kommo's pricing page leads with 'AI CRM for sales & messaging automation.' It includes sales pipelines, lead management, and workflow automation. To go live with WhatsApp and a team inbox, you configure pipelines, stages, and automation rules. Most SMBs need none of that.
Bzzip is an omni-chat inbox — not a CRM. Connect WhatsApp, several people answer, the AI agent fills the gaps. No pipelines to configure. Go live in minutes.
WhatsApp API is not included in Kommo's price.
Kommo sells the software platform. WhatsApp Business Platform (the actual conversation volume fees paid to Meta) is added on top — the same as Bzzip. But Bzzip Growth ($67/month) includes unlimited team members AND the AI agent, making the effective cost lower even before Meta fees.
Bzzip Growth ($67/month) gives you unlimited team members, the AI agent, and WhatsApp API connection — one price, no per-user AI credit math.
AI credits sound generous — but they run out fast.
Kommo Advanced gives 1,250 AI credits per user per month. One AI-assisted conversation (AI reads incoming, drafts a reply) uses 1 credit. A team of 5 handling 30 WhatsApp conversations a day consumes 450 credits daily — the monthly budget runs out in under 3 days.
Bzzip's AI agent answers every message without credit limits. At SMB volumes, your own API key costs pennies a day. The AI works 24/7 with no quota anxiety.