Feature
Smart Team Routing
Automatically assign conversations to the right team member based on rules you define.
Automatically assign conversations to the right team member based on rules you define.
Define routing rules by platform, client, language, or keyword. Conversations land with the right person every time.
New conversations are instantly routed based on your rules. No manual triage, no queue bottlenecks.
Distribute conversations evenly across available team members. Keep workloads balanced automatically.
Route by platform, client workspace, language, keyword match, or any combination. Prioritize and reorder rules as needed.
Routing and SLA timers work together. When a conversation is routed, the SLA clock starts automatically.
The moment a message is routed, its SLA timer begins. No manual tracking needed.
If a routed conversation isn't handled in time, it escalates to a manager with priority notifications.
Easily transfer conversations between team members. The SLA history follows the conversation.
Launching April 2026. Be the first to try Bzzip with an exclusive 30% discount.