Feature
Smart Team Routing
Automatically assign conversations to the right team member based on rules you define.
Automatically assign conversations to the right team member based on rules you define.
Define routing rules by platform, client, language, or keyword. Conversations land with the right person every time.
New conversations are instantly routed based on your rules. No manual triage, no queue bottlenecks.
Distribute conversations evenly across available team members. Keep workloads balanced automatically.
Route by platform, client workspace, language, keyword match, or any combination. Prioritize and reorder rules as needed.
Routing and SLA timers work together. When a conversation is routed, the SLA clock starts automatically.
The moment a message is routed, its SLA timer begins. No manual tracking needed.
If a routed conversation isn't handled in time, it escalates to a manager with priority notifications.
Easily transfer conversations between team members. The SLA history follows the conversation.
Manage WhatsApp, Instagram, Facebook & TikTok in one omnichannel inbox.
Set response time targets and get breach alerts before clients notice.
Dedicated workspaces for every client with isolated data and settings.
Connect your own API keys and plugins and start managing every client conversation in one inbox. No credit card required.