Feature
Never Miss an SLA Again
Real-time timers, breach alerts, and compliance reporting to keep your agency's response times on track.
Real-time timers, breach alerts, and compliance reporting to keep your agency's response times on track.
Every conversation shows a live countdown. Your team always knows exactly how much time they have left.
Visual countdown on every conversation. Green, yellow, and red states make urgency clear at a glance.
Instant notifications when an SLA is about to breach or has breached. Escalate before clients notice.
Set different SLA targets per client or priority level. First response, resolution, and follow-up windows.
Track SLA compliance rates across clients, platforms, and team members. Share reports with stakeholders.
Show each client exactly how your team performs. Compliance rates, average response times, and resolution stats.
Track how SLA performance changes over time. Identify patterns, peak hours, and staffing gaps.
Export SLA reports for client reviews, internal audits, or stakeholder presentations.
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